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FAQ

Shipping & Exchanges

Which day and time can I expect my items to be delivered to me?

Delivery will be made within 3 business days between 10am-10pm (if your order is placed after 11am, the first business day starts the next business day). Please indicate your preferred delivery time slot, else we will contact you to arrange for a delivery time after the order is made and confirmed.

Can I self-collect my purchases?

Yes, you can. Self-collection will be at 266 Joo Chiat Road, Singapore 427520 during our operating hours.

Do you ship internationally?

Yes we do ship internationally. Please email us at info@bubbly-petz.com with the item of your interest and we will get back to you on the total bill inclusive of international shipping and the mode of payment.

What is your exchange/return policy

We only accept exchanges due to manufacturing defects. Item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled). Please provide the original invoice as proof of purchase from www.bubbly-petz.com

Shipping coverage

We provide islandwide delivery services except for these areas:

  • Prisons
  • Bonded warehouses
  • Offshore islands
  • All pass-protected areas
  • All airports and army camps

 

Retail Products

How do you select what products to carry in your retail store

At Bubbly Petz, we are committed to conscious consumerism and only carry products that are eco-friendly, cruelty-free and free of animal ingredients. We make sure that our retail products are safe and effective and are what we would use on our own pets. You will never find anything that compromises the well-being of our animal friends such as chemically loaded products, cages, water bottles, electric collars and items that promote negative reinforcement. We also support home-grown brands and designers. While our range of products is limited, you can be sure that our products are selected with our pets’ health and well-being in mind and at the same time, doing our part for the environment, animals and communities. 

Are your pet grooming products cruelty-free?

The pet grooming products we have on sale on our web store and used for our grooming are certified cruelty-free by Cruelty Free International and/or Beauty Without Bunnies.

Are all your products free of animal ingredients?

We have checked against each ingredient in every product to ensure that they are from plants. We also ensure that none of our pet accessories are made from leather, wool, feathers and any other animal by-products. All products are free of animal ingredients to the best of our knowledge. If it comes to your attention that any of our products contain animal products, do contact us immediately.

Is V-Planet kibble suitable for puppies?

While the kibble is created for adult dogs, we have had customers purchasing the kibbles for puppies and there have been positive testimonials from dog owners worldwide who have had their puppies thriving on V-planet kibbles. For more information you can visit the official site: https://v-dog.com/apps/help-center#!hc-can-puppies-eat-v-dog

 

Grooming Services

What is the difference between Basic Grooming and Full Grooming for dogs?

Basic grooming includes:

  • Nail clipping and filing
  • Ear cleaning
  • Shaving of fur on the underpaws, belly and sanitary areas
  • Bath, blow dry and combing

Full grooming includes all services stated in Basic grooming with an additional fur-styling.

Why are your grooming rates relatively higher than other grooming shops?

Our grooming rates are priced higher than other pet grooming establishments as the services we provide are personalised and customised for every animal. We take limited appointments each day so that we can give each and every pet our undivided attention throughout the entire grooming session. Our studio is cage-free, fully air-conditioned with glass panels so families can see their doggos being groomed. The grooming products we use on the animals are also carefully chosen and are made from natural and gentle ingredients.

How do Bubbly Petz groomers groom dogs humanely and safely?

We don't restrain the dogs on the table as we believe they should not be forced to stay on the table. It will be counterproductive in allowing them to associate grooming to a positive experience. At the same time, to ensure their safety, especially if the dog is being groomed by us for the first time, we usually have two groomers handling the dog. As we understand the dog better, we will adjust accordingly, doing our best to not compromise on their safety.

What grooming packages do you have?

Weekday maintenance packages are available. You will be a weekday package holder when you book for three consecutive weekday grooming sessions with a 6-month package expiry date. You will enjoy the following benefits:

  • 5% off grooming services excluding deshedding and mat removal
  • 10% off retail products excluding consignment items

How long does a typical dog grooming session takes?

Depending on your dog’s breed and reaction towards grooming;

Service/Size

Small

Medium

Large

Full Grooming

1.5-2.5hrs

2-2.5hrs

2.5hrs onwards

Basic Grooming

0.5-1hr

1-1.5hrs

1.5hrs onwards

Timings stated are a rough estimate.

What shampoo/conditioner do you use?

We use a range of natural pet shampoo and conditioner according to the needs of the animal. Our products are generally gentle on the skin and we assess the skin condition and use what might be the most suitable for him or her. 

How frequently should I schedule my dog for grooming?

Basic grooming is recommended once every month and full grooming every 6-8 weeks.

My dog is aggressive. Do you handle aggressive dogs?

We can and have successfully groomed many aggressive dogs. However, we require that you will be able to at least pick up your dog and in worst case scenarios, be able to put on the muzzle for your dog before our groomer can attempt to groom. 

Do note that there may be a service fee of $20 onwards if we require additional manpower and/or time to complete the grooming service for your dog.

My dog is sick/old and is unable to stand for prolonged periods. Are you able to groom my dog?

Definitely! Inform us in advance if your dog is unable to stand or require special care so that we can cater additional time for him or her. 

Do note that there may be a service fee of $20 onwards if we require additional manpower and/or time to complete the grooming service for your dog.

My dog has sensitive skin and I’m quite concerned about the cleanliness of the grooming tools. Are your grooming tools sterile?

Our tools are sterilised between sessions with each animal client with a special disinfectant spray. Our tools and tables are also wiped down between sessions with a disinfectant solution. You can be assured that we do not use dirty tools on your beloved dog!

How long in advance should I book an appointment?

You should book the grooming appointment at least a month in advance.

How do I book an appointment?

WhatApp us at 96563786 for appointment bookings. As our groomers will be busy during the day with grooming, please allow us between 24 to 48 hours to respond to your queries.

What do i need to know about the grooming deposits?

We will require a $50 deposit to confirm your appointment slot if

  • your appointment falls in the last 2 weeks leading to the Lunar New Year
  • You've requested to cancel or reschedule your appointment with less than 24 hours notice, 3 consecutive times

Upon paying the deposit, if you fail to turn up or inform of any changes 36 hours before the scheduled appointment, the deposit will be forfeited. If you do turn up, the amount can be used to offset the overall grooming cost.

This is an effort to prevent last minute cancellation/rescheduling of appointments and encourage amongst customers the practice of giving us ample time to offer the affected slot to another customer who is in need of an appointment. As we strive to serve all customers fairly, we seek your kind understanding.