We understand that grooming itself can be stressful, and we're big on helping pets thrive in grooming situations. Our team is made up of Low-Stress Handling Certified and Fear Free Certified professionals, and preventing and alleviating fear, stress and anxiety is the priority through our evidence-based approach. We take time to understand each and every dog's tolerance towards grooming, and customise our approach to encourage positive associations. 

For pets with behavioural challenges, we go with their pace instead of forcing them through a groom. We do not believe in aversive methods.

Potential stressors in the environment, such as the use of table loops/restraints are removed, and we do not overbook appointments to minimise noise and interaction triggers. We maintain a cage-free environment where each family of pets will roam separately from others. The number of appointments are capped each day to maintain a calmer space for our furry friends.

Yes and you're encouraged to watch the entire grooming process at our holding spaces to know what's going on :) We do seek your cooperation in keeping movements minimal to avoid potentially triggering your pet (and other pets) during their grooming session.

Basic grooming includes:

⌂ Nail clipping and filing

⌂ Ear cleaning

⌂ Shaving of fur on the underpaws, belly and sanitary areas

⌂ Bath, blow dry and combing

Full grooming includes all services stated in Basic grooming with an additional fur-styling.

Anal glands expression is included in both basic and full grooming, and is provided upon request.

Depending on your dog's size and level of acceptance towards grooming. Timings stated are a rough estimate:

Full Grooming

Small 1.5-2.5hrs | Medium 2-2.5hrs | Large 2.5hrs onwards

Basic Grooming

Small 0.5-1hr | Medium 1-1.5hrs | Large 1.5hrs onwards

We mindfully select a range of gentle, no-nasties pet shampoos and conditioners that are plant-based & cruelty-free. They are generally gentle on the skin and we'll often pick the most suitable products according to the dog's skin condition. Feel free to ask our grooming specialists for the exact bath products used when you're in the studio.

If your dog has a vet-prescribed shampoo to be used, do bring along for the session.

Depending on the lifestyle and the needs of you and your dog, professional grooming is generally recommended every 4-8 weeks.

Feel free to consult our grooming specialists for a more specific duration for your dog.

We feel your struggles and strive our best to help each and every dog that comes through our door. We can and have successfully groomed many dogs with behavioural challenges with a combination of Fear-Free and Low-Stress Handling approaches. As each dog is uniquely different, please reach out to us and discuss your concerns so we can better assess the situation. 

In order for grooming to happen, the minimum requirement is that you must be able to at least pick up your dog and in worst case scenarios, be able to put on a muzzle for your dog.

Please feel free to bring along your dog's favourite treats and items from home that they find comforting.

Do note that there may be a service fee of $20 onwards if we require extra additional resources to complete the grooming service for your dog.

Many special needs pets has been and are entrusted to us over the years :) Do let us know during appointment booking if your dog is unable to stand or require special care, and we can plan additional time and manage the environment to cater for his/her needs.

Tools are sterilised and contact surfaces disinfected between sessions with each animal client. You can be assured that we do not use dirty tools on your furry buddy.

The studio employs a strict Parasite-free and Infectious Disease policy where pets with issues pertaining to tick/flea infestation and contagious illnesses are directed to be groomed offsite. The studio upholds stringent daily disinfections to safeguard the health of both our team and our animal friends.

When:

◦ Appointment is cancelled or rescheduled with less than 24 hours notice

A deposit equivalent to your service is required to confirm your appointment slot. Deposit will be offset from the grooming bill, however in cases of no-show or last minute changes (24 hours before scheduled appointment), kindly understand that the deposit will be forfeited. We hope to encourage the practice of respect and consideration for others who are in need of an appointment :)

In the event where our groomers fall ill within the 24 hours window before your appointment and we're unable to make it for your pet's groom, we would priortise to offer the next best alternative to replace the session.

Due to the nature of our grooming slots (capped daily to minimise stressors for our furry clients), slots are usually booked in advance and it is advisable to book at least 6-8 weeks ahead.

WhatsApp us at 96563786 for appointment bookings. As our groomer specialist will be attending to grooming appointments during the day, kindly allow us 24-48 hours to respond to your queries.

Groom ‘n’ Go is an express service which includes:

⌂ Nail clipping and filing
⌂ Ears cleaning
⌂ Sanitary shave
⌂ Underpaws fur shave