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FAQ

FAQ: Grooming Services

 

How is Bubbly Petz's grooming different?

We understand that grooming itself can be stressful, and we're big on helping pets thrive in grooming situations. Our team is made up of Low-Stress Handling Certified and Fear Free Certified professionals, and preventing and alleviating fear, stress and anxiety is the priority through our evidence-based approach. We take time to understand each and every dog's tolerance towards grooming, and customise our approach to encourage positive associations. 

For pets with behavioural challenges, we go with their pace instead of forcing them through a groom. We do not believe in aversive methods.

Potential stressors in the environment, such as the use of table loops/restraints are removed. We maintain a cage-free environment where each family of pets will roam separately from others. The number of appointments are capped each day to maintain a calmer space for our furry friends.

Can I watch my dog getting groomed? 

Yes and you're encouraged to watch the entire grooming process at our holding spaces to know what's going on :) We do seek your cooperation in keeping movements minimal to avoid potentially triggering your pet (and other pets) during their grooming session.

What is the difference between Basic Grooming and Full Grooming for dogs and what does my dog need?

Basic grooming includes:

  • Nail clipping and filing
  • Ear cleaning
  • Shaving of fur on the underpaws, belly and sanitary areas
  • Bath, blow dry and combing

Full grooming includes all services stated in Basic grooming with an additional fur-styling.

    How long does a typical dog grooming session takes?

    Depending on your dog’s breed and reaction towards grooming;

    Service/Size

    Small

    Medium

    Large

    Full Grooming

    1.5-2.5hrs

    2-2.5hrs

    2.5hrs onwards

    Basic Grooming

    0.5-1hr

    1-1.5hrs

    1.5hrs onwards

    Timings stated are a rough estimate.

    What shampoo/conditioner do you use?

    We use a range of natural, plant-based and cruelty-free pet shampoos and conditioners according to the needs of the animal. Our products are generally gentle on the skin and we assess the skin condition and use what might be the most suitable for him or her. 

    How frequently should I schedule my dog for grooming?

    Basic grooming is recommended once every month and full grooming every 6-8 weeks.

    My dog is reactive. Can you groom dogs with aggressive tendancies?

    We feel your struggles and strive our best to help each and every dog that comes through our door. We can and have successfully groomed many dogs with behavioural challenges. As each dog is uniquely different, please reach out to us and discuss your concerns so we can better assess the situation. 

    In order for grooming to happen, the minimum requirement is that you must be able to at least pick up your dog and in worst case scenarios, be able to put on the muzzle for your dog.

    Please feel free to bring along your dog's favourite treats and items from home that they find comforting.

    Do note that there may be a service fee of $20 onwards if we require additional resources and/or time to complete the grooming service for your dog.

    My dog is sick/old and is unable to stand for prolonged periods. Are you able to groom my dog?

    Definitely! Inform us in advance if your dog is unable to stand or require special care so that we can cater additional time and manage the environment for him or her. 

    My dog has sensitive skin and I’m quite concerned about the cleanliness of the grooming tools. Are your grooming tools sterile?

    Our tools are sterilised between sessions with each animal client with a special disinfectant spray. Our tools and tables are also wiped down between sessions with a disinfectant solution. You can be assured that we do not use dirty tools on your beloved dog!

    How long in advance should I book an appointment?

    Due to the nature of our grooming slots, slots are usually booked in advance and it is advisable to book at least a month or two ahead.

    How do I book an appointment?

    [UPDATE: We're currently closed for new bookings until further notice.]

    WhatApp us at 96563786 for appointment bookings. As our groomers will be busy during the day with grooming, please allow us between 24 to 48 hours to respond to your queries.

    In what situations is a grooming deposits required?

    A $50 deposit is required to confirm your appointment slot if:

    • slot falls in the last 2 weeks leading to the Lunar New Year
    • appointment is cancelled or rescheduled with less than 24 hours notice for 3 consecutive times

    Deposit will be offset from the grooming bill, however in cases of no-show or last minute changes (24 hours before scheduled appointment), kindly understand that the deposit will be forfeited. We hope to encourage the practice of respect and consideration for others who are in need of an appointment. :)

     

    FAQ: Retail Products

    How do you select what products to carry in your retail store

    At Bubbly Petz, we are committed to conscious consumerism and only carry products that are eco-friendly, cruelty-free and free of animal ingredients. We make sure that our retail products are safe and effective and are what we would use on our own pets. You will never find anything that compromises the well-being of our animal friends such as chemically loaded products, cages, water bottles, electric collars and items that promote negative reinforcement. We also support home-grown brands and designers. While our range of products is limited, you can be sure that our products are selected with our pets’ health and well-being in mind and at the same time, doing what we can for the environment, animals and communities. 

    Are your pet grooming products cruelty-free?

    The pet grooming products we have on sale on our web store and used for our grooming are certified cruelty-free by Cruelty Free International and/or Beauty Without Bunnies

    Are all your products free of animal ingredients?

    We have checked against each ingredient in every product to ensure that they are from plants. We also ensure that none of our pet accessories are made from leather, wool, feathers and any other animal by-products. All products are free of animal ingredients to the best of our knowledge. We strive the hardest to be conscious in what we offer and if it comes to your attention that any of our products contain animal products, please do inform us immediately.

    Is V-Planet kibble suitable for puppies?

    While the kibble is created for adult dogs, we have had customers purchasing the kibbles for puppies and there have been positive testimonials from dog owners worldwide who have had their puppies thriving on V-planet kibbles. For more information you can visit the official site: https://v-dog.com/apps/help-center#!hc-can-puppies-eat-v-dog

    FAQ: Shipping & Exchanges

    Which day and time can I expect my items to be delivered to me?

    Delivery will be made within 3 business days between 10am-10pm (if your order is placed after 11am, the first business day starts the next business day). Please indicate your preferred delivery time slot, else we will contact you to arrange for a delivery time after the order is made and confirmed.

    Can I self-collect my purchases?

    Yes, you can. Self-collection will be at 266 Joo Chiat Road, Singapore 427520 during our operating hours.

    Do you ship internationally?

    Yes we do ship internationally. Please email us at info@bubbly-petz.com with the item of your interest and we will get back to you on the total bill inclusive of international shipping and the mode of payment.

    What is your exchange/return policy

    We only accept exchanges due to manufacturing defects. Item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled). Please provide the original invoice as proof of purchase from www.bubbly-petz.com

    Shipping coverage

    We provide islandwide delivery services except for these areas:

    • Prisons
    • Bonded warehouses
    • Offshore islands
    • All pass-protected areas
    • All airports and army camps