• ① Before the Session

    ‣ Prepare for our pre-groom meeting with any physical or behavioural concerns & needs your pup may have


    ‣ Bring along any vet-prescribed shampoos


    ‣ Peanut butter & plant-based treats are a part of the session, let us know of any food sensitivities. Alternatively, bring along any preferred treats.


    ‣ Feel free to stick around to observe the session


    ‣ If your pup finds comfort in your presence, you're welcome to be with them in the grooming room. Dress comfy, as things might get pretty furry!

  • ② On Arrival

    ‣ Hooray to being on time! We just have one teensy request: let's aim to arrive no earlier than 10mins before our appointment so you and your pup can have plenty of room to stretch out in the studio!


    ‣ Oops! Running late? No sweat!

    We've got your back with a 15min grace period for those unpredictable moments. Thereafter, kindly take note that certain grooming procedures (e.g. bath & fluff) might need to be omitted due to time constraints. Omitted services wouldn't be charged.

  • ③ Post-Groom Pickup

    Your pup is ready to head home!


    ‣ You're advised to pick up your pup in the 30min window post-grooming if you happen to be out and about, don't let your pup wait too long! ;)


    ‣ Check through the groom and let the groomers know if anything needs a little extra attention. Ask away about the session too!

  • ④ Can't make the session?

    ‣ Opps, can't make it to your appointment? We get it! We just have one little request: give us a quick heads up on Whatsapp at least 24 hours before. This way, another furry friend in need can take the spot you're leaving behind.


    ‣ Kindly understand that late cancellations and no-shows are subjected to a deposit for subsequent bookings, thank you!

Thank you & see you soon!

290R Joo Chiat Road S427542 (rear alley entrance) • bubbly-petz.com